Relationship management
Households at the center
Real clients come as families, not rows in a table. Every contact belongs to a household, and the people, accounts, and documents that matter are always one click away.
- Rich contact profiles with photos and social links
- Notes, tasks, documents, and activity roll up across the whole household
- An auto-organized document folder tree for each household
- Move a member and their files re-home automatically
Financial planning
One wealth profile, every view
Enter a household's finances once. UltimateCRM uses that single dataset to power net worth, cash flow, tax planning, and the client's KYC profile — no duplicate data entry, no drift.
- Net worth tracking with trend over time
- Tax-planning views built on the current year's brackets and rules
- Insurance and estate details kept alongside the plan
- A printable review packet for client meetings
Retirement decision engine
Model the future, not just the present
Our lifecycle Monte Carlo engine runs thousands of scenarios that account for couples, taxes, required minimum distributions, and spending guardrails — turning uncertainty into a clear recommendation.
- Probability-of-success projections you can defend
- Couples modeling with Social Security timing
- Taxes and RMDs woven into every scenario
- A client-friendly dashboard inside the planning tab
KYC & compliance
Always audit-ready
Know-your-client profiles, suitability attestations, and a complete books-and-records trail are part of the platform — not a separate binder you have to remember to update.
- KYC wealth data derived from the plan, with overrides where you need them
- Compliance attestations tracked per client
- Every call, message, and email captured for the record
- Recordings and voicemails retained alongside the contact
Compliance operations
A compliance command center
Beyond per-client attestations, UltimateCRM gives your CCO a firm-wide cockpit: a live worklist of obligations, automated surveillance, supervisory sign-off, and a versioned books-and-records library.
- An obligation worklist that blends auto-derived items — KYC refreshes, rollover reviews — with manual tasks
- Communications surveillance that flags messages for review
- Principal and supervisory review queues with documented sign-off
- A versioned document register with approve, retire, and supersede workflows
- SEC 17a-4 / 204-2 retention with a delete-guard on protected records
Specialized planning
Purpose-built planning modules
A plan is more than a net-worth snapshot. Dedicated modules cover the decisions families actually face — rollovers, college, insurance, estate, and year-by-year tax strategy.
- Rollover analysis to document and compare IRA rollover recommendations
- College funding projections for each child
- Insurance coverage tracking that surfaces gaps
- Estate planning details kept right beside the plan
- Year-by-year tax-planning views
Unified communications
One timeline for every interaction
Email, calendar events, calls, texts, and your own notes flow into a single chronological feed on each contact. Open a client and instantly see the whole story of the relationship.
- Outlook email and calendar synced automatically
- Phone calls, SMS, MMS, and voicemail logged in line
- Editable notes with rich text and tables
- Reusable note and task templates to keep things consistent
Pipeline & productivity
Move work forward, every day
Track prospects through your pipeline on a visual board, and keep the team aligned with tasks and templates so the right follow-up always happens at the right time.
- Drag-and-drop pipeline board for prospects and opportunities
- Tasks with admin-defined templates that prefill the details
- Automatic lead creation from connected lead sources
- Per-advisor settings, timezones, and notifications
Mobile & security
Secure by design, mobile by default
Your client data is encrypted, sign-in is passwordless, and your practice travels with you on a native iPad app built for life away from the desk.
- Native iPad app with secure token-based access
- Passwordless passkey sign-in (Face ID, Touch ID, and more)
- Passkeys can satisfy multi-factor requirements firm-wide
- Multi-firm architecture keeps each practice's data isolated